Secure call coordination
Call center or front-desk staff open a case for the office. The on-call clinician gets a generic alert, signs in, acknowledges, and records the follow-up.
365agents Secure Messaging
The right clinician sees the right message — and nobody else does.
Secure messaging for medical offices, the call centers that answer for them, and their patients. Buy directly as an office, or offer it to your offices as a call center partner.
Product modules
Patient messaging
Verified patients and separately authorized proxies exchange messages with the office team. Internal staff notes are never visible to them.
Alerts never carry clinical detail
Text and email alerts only say a message is waiting. Clinical content stays inside the authenticated portal.
Pricing
Call center partners pay a wholesale rate for each active medical office, with no account base fee. Terms marked proposed are not final and are not charged. Messaging numbers require carrier registration, so activation is not instant.
Prices
Wholesale per active medical office
per office/month
$129.99ConfirmedReseller account base fee
per reseller/month
$0.00ConfirmedDirect / suggested retail per office
per office/month
$199.99Proposed — not finalAdditional SMS segments
per 1,000 segments, prepaid
$25.00Proposed — not finalEHR connectivity per location
per location/month
—Price not set — unavailableSecond product module
per office/month
—Price not set — unavailable
Included per office
Active office staff (admins included)
25Proposed — not finalActive reseller workers (shared across offices)
10Proposed — not finalPortal posts per office per period
10,000Proposed — not finalPortal continuity threshold
12,000Proposed — not finalOutbound SMS segments per office per period
2,000Proposed — not finalPayment failure grace for paid notifications
7Proposed — not final
Allowances belong to the office and are never multiplied by the number of users. Patients and authorized proxies do not use staff seats.
Catalog version catalog-2026-10-v1